Here to Help
Below you'll find answers to the questions we get asked most about our Handsfree Shopping service.
What if I’ve not checked in at my hotel and can’t enter a room number in the app?
Enter 0000 as your room number and add a note telling us that you’re yet to check in. Once you have checked in, please contact us and let us know your room number.
How do I contact Dropit?
The chat feature in our app usually gives the quickest response. You can phone us Monday to Friday during normal working hours: Europe (UK) +44 (0)20 3105 1677, United States (Las Vegas) +1 (702) 380-0117. You can email us at contact@dropitshopping.com and we will respond within 48 hours.
What can you deliver and what can’t you deliver?
See our guidelines on what we can and cannot accept for delivery here.
I don't need delivery but would love to shop handsfree. Do you offer this?
We offer a collection only service at some shopping mall and outlet sites, allowing you to shop handsfree and pick up your bags when you’re ready to leave. Availability varies by location. Click here to see to see all our locations, then select your location to see the service that we offer there.
Does it matter whether I “Drop” using the app or the store’s device?
No. In either case, your bags will be registered to your account and fully insured. If you have the app but used the store’s Dropit device for your “Drop” you’ll still be able to use the app to track collection and delivery. If you don’t have the app, you can download it at any time and login to your account using the same phone number and name that were entered into the store’s Dropit device.
What are your terms and conditions?
Our full terms and conditions can be found here.
How can I find out which stores offer Dropit?
The Dropit app shows both a list and a map of all Dropit partner stores at your location. Alternatively, you can see our partner brands by location here.
Where can I see which stores and shopping centers offer Handsfree Shopping?
Currently Handsfree Shopping is offered in over 500 stores across more than 350 brands. Within the Dropit app, you can easily search and see where our service is available. On our website we have listed all of the retail sites where we are present, including partnering brands for each location. When visiting in person, partnering stores should display a Dropit logo and signage at the entrance to the store and at the counter. Guest Services will also be able to assist in highlighting the stores where Handsfree Shopping is offered.
The app or device isn’t recognizing my delivery address. Why not?
United States: You may need to enter quite a lot of the address for it to be recognized.
United Kingdom: Start by entering your postcode to see a list of related addresses.
If you’re still having difficulty, use the chat function in the app and we’ll be able to help you.
The store assistant asked me to use their device and not the app. Why?
Weak mobile phone reception can sometimes mean it’s better to use the store’s Dropit device at the checkout. In rare cases, store assistants may not be familiar with Dropit customers using our app and they’ll ask you to use their device so they’re sure your collection and delivery runs smoothly.
How does Handsfree Shopping work?
After making a purchase you leave your bag(s) at the Dropit point. This is usually located at the checkout, but sometimes you’ll find it elsewhere such as a personal shopping desk.
With the Dropit app:
Without the Dropit app:
If you’re not using the app, the store assistant will be able to use their Dropit device to manage your drop. They’ll take your shopping bags, securely seal them into Dropit bags, and take photos of your receipts so that your purchases are fully insured. If you’re using Dropit for the first time, you’ll receive a text message inviting you to download the app. You don’t have to do this, but it’s the best way to discover more Dropit partners and track collections and deliveries.
How does Dropit communicate with me?
We keep you notified of your “Drop” and its progress through our app and by email. We may also send a text message to help you register your account.
Where does Dropit deliver?
The delivery options we offer vary by location. Click here to see to see all our locations, then select your location to see the delivery service that we offer there.
What happens to my shopping after I make a drop?
Our team of Dropit Ambassadors collect all of your purchases to a secure Dropit hub so they can be prepared for delivery to you by courier service
My delivery hasn't arrived when expected. What should I do?
Contact us and we’ll be happy to help.
How do I collect my purchases with Carry-to-Car?
For selected sites where Carry-to-Car is available, select Carry-to-Car within the Collection Point list on the Dropit app. When you’re ready to head home, simply let Guest Services know and we’ll bring the bags directly to your door. For security reasons, we ask for your ID to verify your identity before handing over the bags.
Who are Dropit?
Founded in 2016, Dropit is a retail technology company with omnichannel solutions for shopping centers, brands and consumers. Our Handsfree Shopping service is enhancing shopping experiences in over 500 stores across more than 350 brands throughout the US, Canada, UK, Ireland, and Belgium. While our omnichannel fulfillment Platform and industry-first Marketplace enables brands and shopping centers to fulfill faster, streamline shipping, and create exceptional shopping experiences. We make unified retail a reality in-store and online.
What if I'm not at my home/workplace when my delivery arrives?
As with any courier service, the driver will usually leave a card to let you know they’ve visited and to advise of redelivery options. If there are any problems, contact us and we’ll be happy to help.
The app isn’t registering my phone number and/or I’m not receiving the confirmation code text message. Why not?
What does it cost and how do I pay?
Dropit pricing varies by location and available delivery options. You can see pricing for your chosen location within the Dropit app, or when you use our service via Dropit devices in our partner stores.
We take payment via debit or credit card (Visa and MasterCard). If you pay using the store’s Dropit device, note that these will not be stored on the device to protect the security of your card. If you later download the Dropit app and want to purchase more Dropit services, you will need to re-enter your card details again.
What is Handsfree Shopping?
Handsfree Shopping makes shopping even more convenient, comfortable and enjoyable. Freedom from bags allows you to explore more while carrying less, visit restaurants and leisure activities, or continue with your shopping bag-free.
Rather than carrying your shopping bags, simply “drop” them at any of our partnering stores as you shop. At the end of your shopping trip, we’ll have all your bags ready for collection at Guest Services or prepared for delivery to your destination of choice.
Find out about more about Handsfree Shopping for your shopping location.
Can I “Drop” purchases from other stores?
Yes! Dropit partner stores will be happy to take purchases from other stores so long as you have made a purchase at the partner store. There are some purchases we cannot accept for delivery – see details of exclusions here.
Is my personal data secure?
We take data security seriously. Our privacy policy can be found here.
Is my shopping insured?
Absolutely! Taking a photo of your receipts means we can fully insure your purchases. Our insurance cover varies by location. Click here to see to see all our locations, then select your location to see the maximum insurance that we offer there.
See more
Read less
What We Deliver
Our handsfree shopping service accepts most items that you would normally carry out of a store in a bag by yourself. The table below provides guidance on what we can and cannot accept. If you are unsure, please contact us for help at contact@dropitshopping.com and we will respond as soon as possible!
Clothes, Shoes, Handbags, Sweaters, Jackets, Jeans, Shorts...
Clothes
Jewellery & Watches
Shoes
Handbags
Accessories
- hats, gloves, umbrellas, suitcases*
Outsized Items
- suitcases, sports equipment*
Homeware
- soft furnishing i.e. linen, duvets, bath towels, rugs*
Toys
- including children's plastic & soft toys, fancy dress costumes
Textiles
- wool, yarn, thread
Non-perishable food
- tea bags, pasta (things you may store in a cupboard)
Fragile items
- ceramic, glass, art, homeware**
Electronics
Liquids
- shampoo, cremes***
Costume Jewellery
- made with inexpensive materials or imitation gems
*Some items that do not fit into a Dropit bag and are less than 7kg can be accepted if labelled with a Dropit barcode.
**These items can only be accepted if they are in the original box or packaging, bubble wrapped and sealed in a separate Dropit bag.
***Liquids can only be accepted if they are their original box or packaging and bubble wrapped. Ideally it will be packaged in the cardboard box with Dropit barcode label on, if not available - in a separate Dropit bag.
Clothes
Shoes
Handbags
Accessories
- hats, gloves, umbrellas, suitcases*
Outsized Items
- suitcases, sports equipment*
Homeware
- soft furnishing i.e. linen, duvets, bath towels, rugs*
Toys
- including children's plastic & soft toys, fancy dress costumes
Textiles
- wool, yarn, thread
Non-perishable food
- tea bags, pasta (things you may store in a cupboard)
Fragile items
- ceramic, glass, art, homeware**
Electronics
Liquids
- shampoo, cremes***
Costume Jewellery
- made with inexpensive materials or imitation gems
*Some items that do not fit into a Dropit bag and are less than 7kg can be accepted if labelled with a Dropit barcode.
**These items can only be accepted if they are in the original box or packaging, bubble wrapped and sealed in a separate Dropit bag.
***Liquids can only be accepted if they are their original box or packaging and bubble wrapped. Ideally it will be packaged in the cardboard box with Dropit barcode label on, if not available - in a separate Dropit bag.
Clothes
Shoes
Handbags
Accessories
- hats, gloves, umbrellas, suitcases*
Outsized Items
- suitcases, sports equipment*
Homeware
- soft furnishing i.e. linen, duvets, bath towels, rugs*
Toys
- including children's plastic & soft toys, fancy dress costumes
Textiles
- wool, yarn, thread
Non-perishable food
- tea bags, pasta (things you may store in a cupboard)
Fragile items
- ceramic, glass, art, homeware**
Electronics
Liquids
- shampoo, cremes***
Costume Jewellery
- made with inexpensive materials or imitation gems
*Some items that do not fit into a Dropit bag and are less than 7kg can be accepted if labelled with a Dropit barcode.
**These items can only be accepted if they are in the original box or packaging, bubble wrapped and sealed in a separate Dropit bag.
***Liquids can only be accepted if they are their original box or packaging and bubble wrapped. Ideally it will be packaged in the cardboard box with Dropit barcode label on, if not available - in a separate Dropit bag.
Clothes
Shoes
Handbags
Accessories
- hats, gloves, umbrellas, suitcases*
Outsized Items
- suitcases, sports equipment*
Homeware
- soft furnishing i.e. linen, duvets, bath towels, rugs*
Toys
- including children's plastic & soft toys, fancy dress costumes
Textiles
- wool, yarn, thread
Non-perishable food
- tea bags, pasta (things you may store in a cupboard)
Fragile items
- ceramic, glass, art, homeware**
Electronics
Liquids
- shampoo, cremes***
Costume Jewellery
- made with inexpensive materials or imitation gems
*Some items that do not fit into a Dropit bag and are less than 7kg can be accepted if labelled with a Dropit barcode.
**These items can only be accepted if they are in the original box or packaging, bubble wrapped and sealed in a separate Dropit bag.
***Liquids can only be accepted if they are their original box or packaging and bubble wrapped. Ideally it will be packaged in the cardboard box with Dropit barcode label on, if not available - in a separate Dropit bag.
Clothes
Shoes
Handbags
Accessories
- hats, gloves, umbrellas, suitcases*
Outsized Items
- suitcases, sports equipment*
Homeware
- soft furnishing i.e. linen, duvets, bath towels, rugs*
Toys
- including children's plastic & soft toys, fancy dress costumes
Textiles
- wool, yarn, thread
Non-perishable food
- tea bags, pasta (things you may store in a cupboard)
Fragile items
- ceramic, glass, art, homeware**
Electronics
Liquids
- shampoo, cremes***
Costume Jewellery
- made with inexpensive materials or imitation gems
*Some items that do not fit into a Dropit bag and are less than 7kg can be accepted if labelled with a Dropit barcode.
**These items can only be accepted if they are in the original box or packaging, bubble wrapped and sealed in a separate Dropit bag.
***Liquids can only be accepted if they are their original box or packaging and bubble wrapped. Ideally it will be packaged in the cardboard box with Dropit barcode label on, if not available - in a separate Dropit bag.
Clothes
Shoes
Handbags
Accessories
- hats, gloves, umbrellas, suitcases*
Outsized Items
- suitcases, sports equipment*
Homeware
- soft furnishing i.e. linen, duvets, bath towels, rugs*
Toys
- including children's plastic & soft toys, fancy dress costumes
Textiles
- wool, yarn, thread
Non-perishable food
- tea bags, pasta (things you may store in a cupboard)
Fragile items
- ceramic, glass, art, homeware**
Electronics
Liquids
- shampoo, cremes***
Costume Jewellery
- made with inexpensive materials or imitation gems
*Some items that do not fit into a Dropit bag and are less than 7kg can be accepted if labelled with a Dropit barcode.
**These items can only be accepted if they are in the original box or packaging, bubble wrapped and sealed in a separate Dropit bag.
***Liquids can only be accepted if they are their original box or packaging and bubble wrapped. Ideally it will be packaged in the cardboard box with Dropit barcode label on, if not available - in a separate Dropit bag.
What We Don't Deliver
Documents, Fresh goods, Batteries, Aerosols....
Fresh Goods
- perishable food, flowers
Financial Documents
- travellers cheques, stamps, bank cards, cash, currency
Personal documents
- passport, driving license, ID cards
Aerosols
Batteries
- loose & re-chargable
Drugs
- legal, prescription medicine
Chemicals
- domestic chemicals, cleaners, washing powders
Magnetised materials
Personal belongings
- items not purchased on the day incl. jackets, coats, luggage
Large & heavy items
- any item that weights more than 7kg or does not fit inside the dimensions of the Dropit bag*
*Some items that do not fit into a Dropit bag are less than 7kg can be accepted if labelled with a Dropit barcode.
Didn’t find the answer to your question?
CONTACT USLive chat feature on our website or web app usually gives the quickest response. You can also email us at contact@dropitshopping.com and we will respond as soon as possible!
