Transform browsers
into buyers
Hands-free Shopping is a mall-wide service that relieves shoppers of the burden of bags, allowing them to experience all the mall offers in comfort.
Get started
Maximize the mall for tenants & shoppers
Benefits for Tenants
Fully automated service:
No integrations or downloads required.
Increase dwell time & ATV:
Without bags, shoppers spend more time in-store, increasing both dwell time and transaction value.
Active Reporting:
Valuable data insights on your guests and program performance.
Full site implementation:
Launch support with remote and on-site training available.
Customer Support:
24 x 7 automated support with Live Chat options offered during business hours.
Flexible service options:
Guests can choose collection-on-site or fully-insured delivery service (*availability varies by location).
Net more sales
HFS increases dwell times and ATVs by x4.5.
Engage the shared customer
25% of mall patrons arrive for eateries and attractions.
Happy shoppers
using the service worldwide.
Benefits for Shoppers
Comfort:
No integrations or downloads required.
Easy & Convenient:
Shoppers simply scan QR code located near or at the register to initiate the service.
Customer Support:
Convenient live chat and comprehensive Self-support is available throughout the drop process.
Drop-to-door tracking:
Guests can track their purchases via Dropit’s web app door to door for complete confidence.
User Friendly Flow
Guest or Store Associate books an HFS "drop" session from Dropit's Web App.
Guests can continue shopping at participating stores and have new purchases added to the same HFS session.
Guests can pick up their items at designated on-site collection points. Delivery options are available.
Here’s what our customers say
“I discovered Dropit while shopping before heading to a concert, where I couldn’t take my bags inside. Dropit arranged for them to be delivered the next day.”
“Such a great initiative and it made us feel like VIP shoppers! Great outlet centre and we will be back for more… thank you!”
“I absolutely love this. It made shopping so easy, as the more you buy, the less you can walk around the shops because of lots of bags. Dropping the bags is the best thing ever.”
“I discovered Dropit while shopping before heading to a concert, where I couldn’t take my bags inside. Dropit arranged for them to be delivered the next day.”
“Such a great initiative and it made us feel like VIP shoppers! Great outlet centre and we will be back for more… thank you!”
“I absolutely love this. It made shopping so easy, as the more you buy, the less you can walk around the shops because of lots of bags. Dropping the bags is the best thing ever.”
FAQs
Enhance your guests’ shopping experience with Dropit's Hands-free Technology. Shoppers drop their bags at the register and keep exploring, driving longer visits and higher sales.
Shoppers complete purchases as usual and book a drop session via Dropit's Web App—no downloads needed.
After completing quick prompts on their mobile device, shoppers leave their bags at the register and continue shopping.
When ready to leave, bags are delivered to their address or collected at an on-site designated point.
Guest Services securely collect and store bags until they're retrieved by the shopper or courier.
Everything is managed securely through Dropit's easy-to-use platform.
Our partner sites and malls see an increase in shopper dwell time, average transaction values (ATV), and units per transaction (UPT), leading to higher overall sales and customer satisfaction.
No integration is needed for the site or store brands, and no downloads are required from shoppers. Dropit is fully accessible through any web browser connected to the internet.
