Brands FAQ?
Below you'll find answers to the questions we get asked most about our
'Fulfillment-by-Store' solution.
Will the Pick and Pack process of online orders take away from providing service to customers?
Not necessarily! With our in-store device, picking the items from the store shelf, and packing these into a sealed Dropit bag is quick and easy, requiring minimal training even for staff who are new to the role. A simple, streamlined system guides associates through the process, from scanning the items to transferring them to the courier for delivery, and 24/7 live support.
Will I have to allocate valuable space within my store for online orders?
No! As the store is utilizing existing inventory, store assistants are able to Pick & Pack the items for online orders from the stock that’s already on the shelves. We are able to maintain accurate timings for fulfillment and collection. This means that stock is picked and packed from the shop floor only when it’s needed so you can keep the maximum store space possible allocated to customers.
Who is responsible for customer service?
We manage all customer service on the brand’s behalf in regards to delivery and collection. Within the Dropit app and in-store device, we have a 24/7 live chat for any questions or concerns.
What is the scope of Dropit’s shipping services?
We are able to provide a cost-effective and flexible shipping service by working with the world’s most reliable carriers. This gives brands complete control over shipping costs and peace of mind that your products will always be delivered on time without worrying about tracking, rates, insurance, and customer service. We handle it all.
What type of packaging does Dropit provide for deliveries?
Dropit has multiple packing solutions that we provide to the store in advance, including small, medium and large bags and we provide Dropit stickers for boxes, outsized packages and fragile items that can also be dispatched.
How are online orders allocated to a particular store within the brand’s network of physical locations?
Our Smart Sourcing solution integrates with the brand's inventory system, and selects the fulfilment point. The order is then allocated and transferred to the selected store, enabling the store assistant to Pick & Pack the order for dispatch through our user-friendly mobile device interface.
How does Dropit ensure that fulfilling online orders from physical stores will not lead to out-of-stock issues?
Dropit’s fulfillment platform has sophisticated algorithms and a rules-based decision engine to calculate the optimal store for fulfilment. It takes into account proximity to the customer, and store specific inventory. Each store is able to set minimum stock levels as a threshold so levels will not fall below what you need to meet the demands of store customers.
Is Dropit responsible for handling and managing shipping?
Yes! We take care of everything behind the scenes, so you don’t have to! Dropit integrates and connects with multiple courier aggregators and courier partners, allowing a range of delivery services - local, nationwide, same day, next day, on-demand, and standard - at competitive prices.
How are online orders fulfilled and shipped from the store?
Once an order is allocated to a particular store, the store assistant will see these orders are ready for Pick & Pack on the in-store device via a Push Notification. Once you press on the order, the store assistants will be shown a list of the individual items. To get started, they simply Pick & Pack the items from the shelf while scanning the items. The order is then placed into a Dropit bag, and the courier is booked for delivery.
How are Dropit bags replenished?
We have an automated replenishment request system for Dropit bags to reduce manual administrative effort for store staff. We define a minimum threshold for bags per size and store and monitor the number of bags so we can ensure stores do not run out.
Does Dropit cover delivery insurance?
Yes! For all deliveries, we provide 100% insurance. Once all the items are picked, packed and placed into our Dropit bags they need to be sealed. After the bag has been sealed the items are eligible for delivery insurance.
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